Complaint information
  • Author: alperozgurgil
  • Date: 11.28.2013
  • 0
 (Votes #: 0)

Greyhound Travel - Complaints / Reviews / Scam Reports
Terrible Service and Quality. - Greyhound

This is a Complaint / Review about Greyhound Travel.

I had purchased a bus ticket to NYC with GREYHOUND, I booked the ticket about 2 weeks earlier. I had a plane ticket to Germany next day, Bus would arrive to NYC at 11.00 am and I would have enough time to get to the JFK.

That night the Greyhound bus which supposed to be in ERIE service station at 12.10 am never came :) When I called and asked about delay, customer service rep. said service between Cleveland and buffalo had been cancelled, they didn't want to talk further, they hung up the phone, Even Greyhound had my contact information (when you book they get your mail and phone number ) didn't contact me and help me to change my travel plan, I tried to call their nearest bus station where they had for 24 hoursservice, but they didn't answer to the phone calls, their employees were rude, yelling at me and they were telling me that they were not responsible for my travel plans, finally when I asked for refund for the ticket, they said I should have mailed my request to their dallas service location or hq.and they said it would take 2 months to get the refund the ticket

I am telling this story to everyone, this company is not a reliable company and have the worst customer service I have ever seen in my life, They don't have quality and they will never have !!!!!!

I am from Europe, I have never seen such a bad service company in my life before.

Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about Greyhound Travel, press here.
Complaint author: alperozgurgil

Offender: Greyhound Travel

Country: USA
State: All USA

Category: Traveling & Tourism

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.