Complaint information
  • Author: Minsk1982
  • Date: 11.28.2013
  • 0
 (Votes #: 0)
11.28.2013

Orbitz.com - Complaints / Reviews / Scam Reports
Terrible discription of fare online - Airline Tickets on Orbitz

This is a Complaint / Review about Orbitz.com.


Bought a ticket online,
They didn't even post or asked whether or not the flight is required any additional Documents.
So, If you don't fly a lot, I would not recommend Orbitz.com as a Ticket Purchasing Outlet.
My flight Required me to have a Visa to fly through a certain Zone in Europe, which when I bought the Ticket they didn't even Tell me that I require this document. When I came to check in at the Airport, They told me I can't even get on the plane without this document.
I must say that is some very POOR CUSTUMER SERVICE, if you sell tickets that fly through a Zone which require extra Paper Work, at least ASK for the document # on the site. So when person gets to the Airport with an 2 hours of the flight, they not told you need an extra document if you wanna fly this Route.
This Hassle cost me additional $400 just to have my Tickets Changed at the Airport.
POOR, POOR POOR, CUSTOMER SERVICE. I WILL NEVER BUY TICKETS FROM THEM AGAIN


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Complaint author: Minsk1982

Offender: Orbitz.com

Country: USA
State: All USA

Category: Traveling & Tourism

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