Complaint information
  • Author: jimnsam
  • Date: 11.28.2013
  • 0
 (Votes #: 0)
11.28.2013

Orbitz.com - Complaints / Reviews / Scam Reports
Orbitz And Frontier don't connect

This is a Complaint / Review about Orbitz.com.


My daughter and I booked our flight through Orbitz.com , mine was from Phoenix to Detroit. Hers was from Salt Lake to Detroit. We found connecting flights in Denver. We were given seat choices that were not honored because we booked through Orbitz, not Frontier Airlines. I don't feel we should have been given that option if our needs could not be met. Also I looked up the carry on bags fees, sizes and regulations. Making sure we were within the regulations and sizes, went to the airport and had to pay for our carry on bag, because we booked through Orbitz. I think we got gouged with "hidden" fees. We should have been informed that the airline would not honor our booking company's requests. The whole thing was a disaster. Both company's were more than happy to take our money and then some.....


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Complaint author: jimnsam

Offender: Orbitz.com

Country: USA
State: All USA

Category: Traveling & Tourism

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