Complaint information
  • Author: durancw
  • Date: 11.28.2013
  • 0
 (Votes #: 0)
11.28.2013

Jetblue Airways Corporation - Complaints / Reviews / Scam Reports
SEAT FEE - Paying for extra room seats when seats are available

This is a Complaint / Review about Jetblue Airways Corporation.


I booked a flight for SEPT 12, 2013 from San Jose, Costa Rica to Orlando, Fl. I had to pay $35.00 for an
extra room seat as there were no other seats available as per JB Website. When I boarded the plane there were several seats available and the seats behind me ( row 11) were completely empty.
Why does your website state seats are booked when they are not and I am forced to pay an extra $35.00.
Now I have a flight for Nov 23, 2013 from Olando, Fl to San Jose, Costa Rica and your website is charging me $45.00 extra for a seat (an extrea $10 from last time). I explained the situation to the stewards who advised me to contact JetBlue and complain. I am asking Jetblue to reimburse me the $35.00 extra I had to pay on Sep 12th or credit me for this upcoming flight. This is unethical to the customers who constantly fly.
I await your reply


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Complaint author: durancw

Offender: Jetblue Airways Corporation

Country: USA
State: All USA

Category: Traveling & Tourism

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