Complaint information
  • Author: mstewart321
  • Date: 10.28.2013
  • 0
 (Votes #: 0)
10.28.2013

Travelocity.com - Complaints / Reviews / Scam Reports
Unethical!!

This is a Complaint / Review about Travelocity.com.


Friday, November 8th, I went online to book a hotel in Ecuador (through Travelocity) for three nights. The transaction was DECLINED. I then called Travelocity to make the reservation in person. That was successful. One of your agents called me later that Friday and said she found a duplicate online booking. So I had two identical bookings now. She said she would call me back to confirm that one of the bookings was to be canceled. I received no phone call. Today, Monday Nov. 11th I called Travelocity to make sure one of the bookings was canceled. The agent told me that both bookings were non-refundable, and that there was nothing she could do for me. Since my "supposed" booking online last Friday morning, I have yet to receive any online conformation or even acknowledgement of that booking. Again, the last page I viewed, stated the booking was UNSUCCESSFUL . I just got off the phone with my American Express agent and removed BOTH Travelocity charges from from my credit card bill. I am so ticked off at your complete lack of business ethics, I will never again in my life book through Travelocity.


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Complaint author: mstewart321

Offender: Travelocity.com

Country: USA
State: All USA

Category: Traveling & Tourism

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