Complaint information
  • Author: Dlorke
  • Date: 10.28.2013
  • 0
 (Votes #: 0)
10.28.2013

Otel.com - Complaints / Reviews / Scam Reports
otel.com consumer complaint - Hotels Booking

This is a Complaint / Review about Otel.com.


I really advise everybody NOT to book a hotel through otel.com . Not realizing that it was otel.com and not hotel.com, I booked a hotel with them. The 1100 $ US were immediately withdrawn from my credit card, but I did not receive any confirmation. When I contacted the hotel, they did not have any bookings in my name. When I was trying to get in touch with otel.com over the phone, I had to wait for over 30 min, until I was finally connected with a call center. The person on the other side hardly spoke any English and it was virtually impossible to communicate with her. After 3 days, I received a confirmation from otel.com and the hotel also confirmed the booking. 1 day before my booked arrival I receive a message by email that my hotel was overbooked and that they had booked me into another hotel, which was in a completely different area of the town than the one I wanted to visit. When I contacted the hotel management, they told me that this is a usual problem with otel.com, because they do not manage their bookings properly.
I would really advise everybody to stay away from otel.com!


Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about Otel.com, press here.
Complaint author: Dlorke

Offender: Otel.com

Country: USA
State: All USA

Category: Traveling & Tourism

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^