Complaint information
  • Author: arka6
  • Date: 10.28.2013
  • 0
 (Votes #: 0)
10.28.2013 - Complaints / Reviews / Scam Reports
Travelocity Guarantee - Travel protection from Travelocity

This is a Complaint / Review about

In May, 2013 I bought a vacation package from travelocity, which included airfare, hotel and rental car. My vacation was in August 2013 at Kona, Hawaii. I also bought the insurance, because it covered trip interruption and / or delay. The long awaited day arrived, my flight was leaving at 8:30 am, but it turns out that the plane was delayed so I was going to lose the connection, so the airline accommodated us on another flight at 4:00 pm. Again the flight was delayed, we had to rearrange on another flight; until 10:00 pm that night we arrived at Maui, Hawaii, when our original schedule would arrive at 2:00 pm to Kona, Hawaii. And until the next morning flew to Kona, we lost (my husband, my daughter (6) and me) a whole day in the airport, a hotel day & rental car we had already paid. And after all that the famous insurance from travelocity (for which we paid extra) refused to refund us what we have lost or paid more.

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Complaint author: arka6


Country: USA
State: All USA

Category: Traveling & Tourism

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