Complaint information
  • Author: lisapcole
  • Date: 10.28.2013
  • 0
 (Votes #: 0)
10.28.2013

Orbitz.com - Complaints / Reviews / Scam Reports
Changing One Leg of Flight

This is a Complaint / Review about Orbitz.com.


I tried to change an outgoing flight and planned to pay the additional cost in airfare, plus $100 airline change fee and $30 Orbitz change fee. The total came to $389, but I had to call the 800 number since it wouldn't allow me to book online. I was told the change would be over $1000 because they would have to reissue the whole itinerary, not just the outbound flight. I have never had this experience with an airline or third party travel booking site. Additionally, I was on the phone for 55 minutes, most of the time on hold. Once I reached a human, I had trouble understanding them because of a thick accent.

Never again...


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Complaint author: lisapcole

Offender: Orbitz.com

Country: USA
State: All USA

Category: Traveling & Tourism

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