Complaint information
  • Author: Cat166
  • Date: 10.28.2013
  • 0
 (Votes #: 0)
10.28.2013

Otel.com - Complaints / Reviews / Scam Reports
Had to wait one month for refund

This is a Complaint / Review about Otel.com.


Booked a hotel lwith them. Three hours before checking in I got an email NOT a phone call telling me that they could not honour this booking due to an overbooking ts this hotel. If I hadn't checked my email I would never have known.

I was told my money would be refunded within 3-7 days. As it was a very expensive hotel I kept checking my bank for the refund. Eventually a week later I had to phone them. This was just the start of a tonne of calls/emails to them. Eventually after holding onto my money for a month I got it back. No compensation or anything

They're not very user friendly either. Totally unprofessional and unfriendly


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Complaint author: Cat166

Offender: Otel.com

Country: USA
State: All USA

Category: Traveling & Tourism

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