Complaint information
  • Author: llondon
  • Date: 09.28.2013
  • 0
 (Votes #: 0)

ORBITZ - Complaints / Reviews / Scam Reports
Never use them: Misleading pricing and poor customer service - Auto rental

This is a Complaint / Review about ORBITZ.

We booked a car rental through Orbitz based on price. We selected a car, including all taxes and fees, at a certain price, and this total was confirmed in our confirmation email from Orbitz. As it turns out, lower down in the email, there was a different price, $100 more, of the amount due at "pickup" at the rental counter. We didn't catch this small detail, and were held responsible for the extra $100, a 30% increase over what we expected to pay. Given that taxes and fees were included in the original quoted price, we were baffled by the extra charge - and no one at Orbitz could explain it. Further, Orbitz customer service was extremely unhelpful, and unwilling to fix their mistake.

We travel frequently, and will NEVER use Orbitz again.

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Complaint author: llondon

Offender: ORBITZ

Country: USA
State: All USA

Category: Traveling & Tourism

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