Complaint information
  • Author: Laura
  • Date: 11.27.2013
  • 0
 (Votes #: 0)

Fiji Vacations ~ Melissa Pomeroy
Horrible Customer Service

This is a Complaint / Review about Fiji Vacations ~ Melissa Pomeroy.

Their website claims they take the stress out of planning and that they handle all the details of your trip as well as the best rates guaranteed and immediate responses. I unfortunately would have to say this was the opposite service I received for planning our destination wedding in Mexico and honeymoon in Fiji. It was a very frustrating and time consuming process and if I could have cancelled my plans I truly would have. The customer service was unbelievably unprofessional. From the beginning to the end the service provided was inconsistent, incorrect, delayed, non-responsive, unorganized, and inappropriate. Sadly, not one apology was provided for such service.

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Complaint author: Laura

Offender: Fiji Vacations ~ Melissa Pomeroy

Country: USA
State: California
City: Costa Mesa
Address: 711 West 17th Street, Suite H-1
ZIP code: 92627
Phone: 800.927.1923

Category: Traveling & Tourism

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