Complaint information
  • Author: Michelle7
  • Date: 11.16.2011
  • 0
 (Votes #: 0)

Doubletree hotel - Complaints / Reviews / Scam Reports
Worst Hotel Stay

This is a Complaint / Review about Doubletree hotel.

I travel frequently for work and have never encountered such a run down, poorly managed hotel.

My first issue was when I go into my room - my desk light wouldn't work. After following the cords, I had to crawl behind the tv stand/wardrobe to plug it back in (and the plug used was an industrial orange extension cord)... As it was already after 1 am, I didn't look around much further. In the morning, I was told there would be a complimentary shuttle to the downtown area. That experience was the only good thing about my visit. After work, I was told to call for the shuttle back to the hotel. When I called, the front desk person didn't even know the names of the major drop offs in the downtown area (that are advertised as drop off/pick up locations on the Internet). She told me to "Stand Outside" and wait. Well - there is a lot of "outside" area. On top of that - it was raining. I was told that the shuttle would be there in about 20 minutes. After about 40 minutes of waiting outside in the rain - I managed to find the shuttle.

Upon returning to my room - I discovered that my Internet service didn't work in my room. An engineer came to my room and concluded that my network jack in my room was not working. He got me moved to another room, but upon getting into that room - I discovered that this room had burnt out lights.

Finally - the last day of my visit... My shuttle got me to downtown no problem. When I called to schedule my shuttle back (keep in mind that this shuttle is advertised as running at the top of the hour at 4, 5 and 6), I was told at 3:45 that the shuttle wouldn't be able to come pick me up until 6:15 pm!!! I was told to call back around 6 to see where they were. Why should I have to call back? Shouldn't the front desk person relay the information to the shuttle driver that there is a pick up downtown?? Why is the shuttle advertised as running if it's not a guarantee?

This was the worst hotel stay I have ever had.

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Complaint author: Michelle7

Offender: Doubletree hotel

Country: USA
State: Pennsylvania
City: Pittsburgh

Category: Traveling & Tourism

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