Complaint information
  • Author: Disappointed
  • Date: 11.14.2012
  • 0
 (Votes #: 0)
11.14.2012 - Complaints / Reviews / Scam Reports Did not provide what I paid for and what I paid for was extremely overpriced than the original cost.

This is a Complaint / Review about

Went on MGM Grand hotel website to plan for a Guys Weekend with my brother and father 79 years old. Went all out, selected a two bedroom with balcony facing the strip with flights from Virginia. Auto directed to, hit purchase, gave credit card information, Done!! Get double billed for everything, spent multiple hours trying to correct it, no help from My credit card company was able to correct it with a three way call.

Arrived at MGM, not only were we not in a suite, it only had one King size bed. MGM staff was attempting to help but could not because it was placed through,,, After three hours and watching my father stand for three hours while I was attempting to correct it through, we gave up, book a hotel across the street. Only after we got my father a place to lie down did they offer a two bedroom room, not the suite I originally pressed purchase.

Nothing like paying for a five star hotel but staying at a two star. Tickets for shows were offered at hugh discounts, bought then all through the web site. Upon picking up tickets I realized I paid 33% more for tickets on the web site than I could of bought at the door.

Do not use this site!! I hope all these hotels are aware of what is being done with the impression that they are the booking agent for their hotels. It gives these hotel a bad reputation.

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Complaint author: Disappointed


Country: USA
State: Nevada
City: Internet
Phone: 7929927992

Category: Traveling & Tourism

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