Complaint information
  • Author: Mom
  • Date: 07.3.2012
  • 0
 (Votes #: 0)

Spirit airlines - Complaints / Reviews / Scam Reports
Spirit vacation packages, car rental hertz, extra charges, also no car but no refund

This is a Complaint / Review about Spirit airlines.

I flew spirit. There was a tower that burned down, so my 6:45 flight took off at 9:50.I understood that but we arrived at 1:30 am, I proceeded to the Hertz counter to pick up my car. They have a relationship with spirit. I booked flight and car with them.I get to tge counter and find tgat I must pay an extra 323.00 over what was stated online. 123.00 for tax and 200.00 to be held on my card for contingency. I said it was paid at the time I bought my ticket. My bf paid for my flight and car. I did not have his cc. Long story short, my sister arrived agreed to pay tge charge so I could get the car. They said I had to have the cc in my name. I was refused a car. Called spirit-- their policy is tgat you have to cancel 3 days before you fly. I didn't cancel I wanted the rental. They would not give me the car that was paid for. But spirit says they will not refund tge charge. I cannot get a refund or a credit. Or even an answer from spirit. How can they not honor their agreement, refuse me a car, and also keep the money???

At this point I am out 200.00

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Complaint author: Mom

Offender: Spirit airlines

Country: USA
State: All USA
Address: Bos and Fll airports

Category: Traveling & Tourism

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