Complaint information
  • Author: Thomas
  • Date: 07.3.2012
  • 0
 (Votes #: 0)

Sold me 2 packages: $599.00 & $299.00..when I called to make reservations they said the first package was not paid for yet and still had one payment due on the 2nd one..I paid then was told that I wou

This is a Complaint / Review about Marketing4SunsetGroup.

I was contacted about visiting Sunset Resorts in Cancun Mexico.The fee was $599.00 for 5 days and 4 nights.The package was to be all inclusive for 2 adults and 2 children.My daughter had just turned 21 so therefore could not go with us.I was then told I could buy a lesser package for $299.00 which would cover accommodations only but we could have adjoining rooms.This I happily accepted.

The payments were to be withdrawn from my bank over the next 3 months.The first month all was as scheduled then for unkown reasons the second package was the only one taken in the second month.When I called to make reservations I was told that I would have to finish paying first then we could schedule our trip.I agreed and paid the complete balance which consisted of 2 payments on the first package and 1 payment on the 2nd.

After this was completed they then informed me that we could not do this as a family.My wife and I could go but my daughter would have to travel at a later date.They said I could not have 2 packages with one being all inclusive and the other not.At that time they wanted $300.00 more for my daughter.When I refused they then said they were sorry but nothing else could be done.

I continued persuit to get my money back and then the offer was made that they would refund the $299.00 and charge me $280.00 to include my daughter in the original package.I somewhat agreed but then they wanted the $280.00 upfront and refund the $299.00 later.I refused at this point to give more money.

Later I recieved a phone call telling me that if I would sign an agreement they would refund the $299 but I would still have to pay upfront the $280.00. I signed this and faxed it back but now they say it will be somewhere in the time of 10 maybe 14 business days before the refund will happen.

I not only will not go at all now because of the broken trust but have very doubtful feelings I will get any of my money back.They have already told me the $599.00 is not refundable and that if I choose not to go there I can give it to someone or sell it.I would not subject anyone to this kind of deceit.

Is there any legal recourse for the deception ? The packages were puchased in good faith with the intention of a family vacation but now has become a nightmare.

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Complaint author: Thomas

Offender: Marketing4SunsetGroup

Country: USA
State: All USA
Address: Cancun Mexico
Phone: 8004907452

Category: Traveling & Tourism

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