Complaint information
  • Author: Do it right the first time
  • Date: 07.2.2012
  • 0
 (Votes #: 0)
07.2.2012 - Complaints / Reviews / Scam Reports
Hotel sold out. No help!!! No response!!!

This is a Complaint / Review about

My husband got stuck in Chicago during a layover, so I booked him in a hotel at the last minute using When he got to the hotel, it was sold out. Even though he had a confirmation number, the hotel would do nothing for him. He called who refunded the pre-paid reservation but didn't take care of him for the night. (It was quite late.)

When we called customer service the next day (when he finally got home), the rep gave us an e-mail address to send our information to, telling us that "they" would investigate and take care of it. We've sent our request THREE times, gotten THREE read receipts, and not the courtesy of even ONE response -- not even to say, sorry, you're out of luck.

Even if they thought we weren't entitled to any compensation for their failure to properly acquire a room for him, shouldn't they respond? That's sad. We won't use again.

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Complaint author: Do it right the first time


Country: USA
State: All USA

Category: Traveling & Tourism

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