Complaint information
  • Author: megan k
  • Date: 08.15.2012
  • 0
 (Votes #: 0)
08.15.2012

Straight Talk - Complaints / Reviews / Scam Reports
service/product

This is a Complaint / Review about Straight Talk.


I honestly don't know where to start . . . My husband and I both have straight talk. For the past couple months my phone has stopped working at least five times and no one from customer service could fix it, so I got a new phone. Both my husband and I got new phones because the internet on his phone has not worked in six plus months. First they put the wrong numbers with the wrong phones. Then my husbands new phone would not start up and did not work for a week. Then my phone stopped working after less than 24 hours. I had to pay for an additional month online to get one of my old phones to work again just to call them. After days of calling them and being on the phone with them for hours and hours and hours, they said both phones needed new sim cards. Once the sim cards came three days later, only my phone started working. Again my husband's phone would not work. Finally after hours and hours and about 20 codes later my husbands phone started working . . . and now my phone stopped working. Worst service ever, you just get passed from person to person and each person starts completely over. When you call you are pretty much guaranteed to be on the phone with them over an hour every single time if not much, much longer. When I spoke with them about getting my money back for the third month I had to pay for to get my old phone working again the guy told me I should not have reactived the phone and that if both our other phones were not working then I should have gone to a PAY PHONE OR WALMART in order to contact them!!! They did not even want to refund my money for that month (I only used it for three days to call them about the phone problem!) If you never have phone problems than $30 for service is great, BUT if anything goes wrong the service is worthless. (This is only a summary of all the problems we have had!)


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Complaint author: megan k

Offender: Straight Talk

Country: USA
State: California

Category: Telecommunications

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