Complaint information
  • Author: unchienne
  • Date: 11.18.2011
  • 0
 (Votes #: 0)

T-Mobile - Complaints / Reviews / Scam Reports
Keep taking my flex balance

This is a Complaint / Review about T-Mobile.

Twice now, I've filled up my flex account with a few dollars, only to have them "disappear" in the next couple of months with no charges to show where the money went. I've contacted T-mobile (by phone) many times and have been given the runaround by undertrained and apathetic operators. One woman (clearly from an overseas call center) told me it was the result of a charge to a number but she couldn't disclose the number due to Tmobile security reasons. She couldn't tell me what the charge was for either...just that it went to this unnamed number that was (in her opinion) a valid charge, though it couldn't be shared with me. Called again, only to have this employee say she didn't know why it disappeared but she'd credit my account, which she did. I was pleased...but two months later, the money was gone AGAIN. Third time I called and it was put back (this time by a male gentleman) only to disappear again a month or so later. Now fed up, I send a very detailed letter...only to get a response that they don't see the money I'm speaking of. Can I send more details? No, I'm not going to waste my time sending more details of something that I contacted T-mobile about for the very reason that I DON'T KNOW WHAT IS GOING ON. There's no billing. No charges. One month the money is there. A couple more months go by and it's gone. In the meantime, I dare not put more money in to go vanish down the rabbit hole. I've praised the services of T-mobile for years. To lose a loyal customer over 15 dollars and a laziness/unwillingness to do their job is, quite frankly, pathetic. I've brought this to the attention of 4 T-mobile representatives plus sent a detailed letter. At least the phone reps actually tried to look into it and could at least see the months where it was there and then vanished. It seems your corporate office wants to be spoon fed any and all information and research. After the contract is expired, I will cancel my account and take my business elsewhere.

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Complaint author: unchienne

Offender: T-Mobile

Country: USA
State: Georgia

Category: Telecommunications

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