Complaint information
  • Author: tjgray
  • Date: 11.18.2011
  • 0
 (Votes #: 0)

T-Mobile - Complaints / Reviews / Scam Reports
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This is a Complaint / Review about T-Mobile.

T-Mobile sucks. I had two phones that were bad, returned them both, the replacements were worse than the ones I sent back. both phones would randomly turn off and then turn back on, so they were sent back as defective. T-Mobile now wants to charge me a $20 per phone "Warranty Processing Fee" for the 2nd set of replacement phones. After an unreasonable amount of time on the phone to them, they agreed to credit $30 of the $40, but when I objected that the new phones only needed to be replaced b/c they didn't work (I wanted the whole $40 credited), the supervisor "offered" to credit the additional $10 if I would extend my contract with them by 6 months. How crazy is that? I had just told her that my contract is coming to an end and that the way this matter was addressed would impact my decision to stay with their company -- clearly, she either didn't care or was too stupid to understand that I am a VERY dissatisfied customer.

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Complaint author: tjgray

Offender: T-Mobile

Country: USA
State: California
City: Los Angeles

Category: Telecommunications

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