Complaint information
  • Author: Not so Magic after all
  • Date: 11.18.2011
  • 0
 (Votes #: 0)
11.18.2011

MagicJack - Complaints / Reviews / Scam Reports
Deactived Service

This is a Complaint / Review about MagicJack.


I started MagicJack Service on Oct 6 20111. On Nov 20 2011 My Magic Jack was not working. The evening of that date I tried to sign into my account but was unable to do anything without first entering a renewal code which I did not have obviously.

I contacted Live Assistance from their website and after waiting about 30 minutes a "representative" finally came online. I was eventually told I "violated terms of service" section 6. As Section 6 gives many possibilities I asked for specifics. The Rep kept insisting I sign into my Account and check a call log and after several times of me telling them I am NOT allowed to do that without a Renewal Code was finally told they couldn't help me any further as the deactivation was System generated and Nothing could be Done by Me or Them to reactivate it .

I was unable to get a specific reason for the Deactivation after less than 2 months of service but as I was instructed to check the Cal Log (which magicjack's system will not allow me to do) It has to do with the "reasonable" usage. I will add I primarily only call my Brother and there is little possibility in my opinion that I over used the service. I will also add the terms of service agreement is not specific and very general. Since the "System" generates the disconnect there Must be a Specific Usage Limit which MagicJack considers "Average" I do doubt I violated it regardless and feel this was some sort of glitch However MagicJack is unwilling to do Anything.

It appears my Only option is Small Claims Court and Discovery to find out why my account was actually deactivated and to obtain any restitution.


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Complaint author: Not so Magic after all

Offender: MagicJack

Country: USA
State: All USA

Category: Telecommunications

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