Complaint information
  • 0
 (Votes #: 0)
03.11.2009

MagicJack
Fraud

This is a Complaint / Review about MagicJack.


Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Maynard'

Maynard: Hello, how may I help you?

Christian: yesterday i ordered a magickjack device.

Christian: a few minutes after i made the order i received an email that told me that the order had been canceled

Christian: therefore i went to a local store and i bought a magicjack device

Christian: now, i just received an email saying that my magicjack has been shipped!

Christian: this cannot be possible since the order was canceled

Christian: i still have the email to prove it

Christian: i need you to stop the delivery because i am not going to pay for this device

Maynard: Please provide me with the order number.

Christian: DT02198501

Christian: tracking number via US Postal Service is: 9101148008600923136873.

Christian: this is the message that I received last evening at 7:20pm EDT

Christian: Dear CHRISTIAN GENITRINI, Thank you for your order of the magicJack on 03/10/2009. Due to the overwhelming demand for the magicJack, we are at this time only accepting orders from those who have not previously ordered a magicJack. Please visit us again in the future and we will try to accomodate everybody. We are pleased to announce that magicJack's are now available at Radio Shack and Best Buy. Please click the Best Buy or Radio Shack link if you would like to order your magicJack today. Thank you for your interest in magicJack. Yours truly, magicJack

Maynard: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are now chatting with 'Roy'

Roy: Hello I am Roy the supervisor.

Roy: Please hang on for a while, let me read your chat with Maynard

Roy: When did you place your order?

Christian: yesterday

Christian: but it was cancelled almost immediately

Christian: see above copy of the email i received

Christian: Dear CHRISTIAN GENITRINI, Thank you for your order of the magicJack on 03/10/2009. Due to the overwhelming demand for the magicJack, we are at this time only accepting orders from those who have not previously ordered a magicJack. Please visit us again in the future and we will try to accomodate everybody. We are pleased to announce that magicJack's are now available at Radio Shack and Best Buy. Please click the Best Buy or Radio Shack link if you would like to order your magicJack today. Thank you for your interest in magicJack. Yours truly, magicJack

Christian: i therefore followed the instructions and today i went to a local Radio Shack to buy the device

Roy: Im sorry about the email that you receive, As I have checked here in our end your order is currently in process now and has been shipped last 14:41:48 03/11/2009 with USPS Tracking Number: 9101148008600923136873 just wait for your order within 3-5 days, Please ignore the email that you have received, and i am sorry for that. thank you

Christian: I ALREADY BOUGHT A DEVICE AT A LOCAL STORE. I DID IT BECAUSE OF THE EMAIL YOU SENT ME.

Christian: I DO NOT NEED ANOTHER DEVICE. I DO NOT WANT THE SHIPMENT.

Christian: YOU MUST CANCEL IT SINCE YOU ARE THE COMPANY THAT MADE THE MISTAKE

Roy: Im sorry but we cannot pull out your order sisnce it's been shipped, I suggest you to wait for your order and you can send it back to us, or you can just return the device that you just purchase in store.

Christian: I do not want to be charged for the shipping charges!!!

Christian: Are you going to reverse the charges?

Roy: yes when you return it then back to us

Christian: I am not talking about the charge for the device

Christian: I had the first 30 days free so my credit card was not charged

Roy: Im sorry for that

Christian: i am speaking about the shipping charges that you already billed to my credit card company

Roy: Yes Christian

Christian: yes, what?

Roy: For the shipping `fee the customer will shoulder for it

Christian: NOT WHEN THE ORDER WAS NEVER SUPPOSED TO BE SHIPPED!

Christian: YOU MUST CANCEL THOSE CHARGES

Christian: IF YOU DO NOT, I AM GOING TO FILE A COPY OF THIS CHAT (WHICH I HAVE PRINTED) WITH THE FEDERAL TRADE COMMISSION AND STATE ATTORNEY GENERAL AND TELL THEM THAT YOUR COMPANY IS DEFRAUDING CUSTOMERS

Roy: Im sorry but we cannot pull out your order sisnce it's been shipped

Christian: BUT YOU CAN REVERSE THE SHIPPING CHARGES FROM MY CREDIT CARD

Christian: YOU MUST DO THAT SINCE IT WAS YOUR MISTAKE

Roy: YOu should chat us on the day you purchase it so that we can stop it

Christian: ARE YOU OUT OF YOUR MIND????????????????????????????????????

Christian: YOU CANCELED THE ORDER!!!

Christian: WHY SHOULD I CONTACT YOU IF YOU CANCELED THE ORDER??????????????????????

Christian: I WOULD NEVER THINK THAT YOUR COMPANY WOULD MAKE SUCH A STUPID MISTAKE

Christian: AND TRY NOT TO TAKE RESPONSIBILITY

Christian: I AM GOING TO MAKE A COPY OF THIS CHAT AND PLASTER THE WEB WITH IT SO EVERYBODY CAN SEE THAT YOUR COMPANY MAKES IDIOTIC MISTAKES AND IT DOES NOT WANT TO TAKE RESPONSIBILITY FOR IT

Christian: I AM GOING TO ADD MY COMPLAINT TO THIS LIST:

Christian: http://usashameboard.com/bycompany/magic-jack-a41461.html

Christian: IT APPEARS THAT YOUR COMPANY IS A MASTER IN OVERCHARGING PEOPLE.

Christian: I AM GOING TO FILE A COMPLAINT WITH THE ATTORNEY GENERAL

Christian: AND I WILL DISPUTE THE CHARGE WITH THE CREDIT CARD COMPANY


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Complaint author: Christian

Offender: MagicJack

Country: USA
State: All USA

Category: Telecommunications

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