Complaint information
  • Author: Just want to make an honest living!
  • Date: 11.17.2011
  • 0
 (Votes #: 0)

EmailBundle - Complaints / Reviews / Scam Reports
Unauthorized Payments

This is a Complaint / Review about EmailBundle.

I called PaymentOne and spoke to Sandan about the charges on my account. I unfortunately thought that these charges were part of my new CenturyLink plan until something I read made me look twice at my phone bill. I was then aware that these charges were of a third party and my husband or I did not confirm these charges. Sandan gave me the email address of the person claiming to be my husband and the IP address of the computer that was used to confirm this subscription. He could not give me a specific sign up date either just that the person confirmed online that they were 18 years old and that they were my husband. Sandan cound only see the past three months charged to my account. I stopped payment and was given a cancelation number. I also said that I wanted to speak to the suprivisor and Sandan said that the suprivisors were gone over the weekend and to call back at 888-900-3012 Monday thry Friday 8:00 a.m. to 10:00 p.m. I will be doing so.

I am livid to think that my own local phone compay could be so careless and neglaigent to not make sure I wanted this charge. They must be benefiting from allowing this or they wouldn't be back stabbing the very people sending them money every month for services. If I do not get this solved to my content I will be looking into a new phone and internet provider soon. Although it will probably happen anywhere else, unfortunately. I KNOW NOW to look at my bill in detail and to question anything that I don't 100% understand. I can't believe I let this slide for so long. I usually am pretty good at picking out scams. Those scammers are always a step ahead of the people trying to make an honest living. I hope that this doesn't happen to anyone elso and that all of the companies involved in this sort of mess get stopped. This should be on Dateline...

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Complaint author: Just want to make an honest living!

Offender: EmailBundle

Country: USA
State: All USA

Category: Telecommunications

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