Complaint information
  • 0
 (Votes #: 0)
10.23.2015

COMCAST
COMCAST IS SWITCHING OUR RATES TO OTHER CITIES IN ORDER TO CHARGE US HIGHER RATES! READ MY STORY!!

This is a Complaint / Review about COMCAST.


Jackson, Mississippi (Comcast facility) -

COMCAST CAME TO OUR HOME TODAY 10/23/2915 AT 2:58 PM AND SAID THAT THEY NEEDED TO REPLACE THE CABLE BOXES IN OUR HOME. THEY INSTALLED A NEW CABLE BOX IN THE ROOM THAT IT HAD STOPPED WORKING AND HAS BEEN GONE OVER AN HOUR IN SEARCH OF A "SPECIAL TECHNICIAN" SO THEY CAN GET A "SPECIAL BOX" TO PUT IN OUR OTHER ROOM WHICH IS WHERE THE OTHER CABLE BOX HAD STOPPED WORKING. THESE BOXES ARE USED AS ELECTRICAL CONDUITS. THEY ARE WORKING WITH AT&T IN HARASSING, DEFRAUDING, AND THREATENING US. THEY DELIBERATELY STOPPED OUR CABLE SERVICES FOR OVER A WEEK AND CLAIMED THAT THEY COULD NOT TRANSMIT SIGNALS TO REESTABLISH CONNECTIONS FROM THEIR FACILITY. COMCAST CALLED MY HUSBAND DAILY ASKING IF HE WANTED TO CANCEL HIS APPOINTMENT AND ALTHOUGH HE WOULD TELL THEM NO, THEY CONTINUED TO CALL HIM. THEY CALLED UP-TO 1/2 HR BEFORE COMING TO OUR RESIDENCE. I WAS STALKED BY INFINITY AND COMCAST TRUCKS ON DAYS WHEN I LEFT HOME. THEY ALSO STOPPED MY INTERNET SERVICES WHEN THEY CAME TO MY HOME TODAY. MY HUSBAND HAS INTERNET SERVICES WITH COMCAST. AFTER THE COMCAST REPAIRMAN RETURNED, HE INFORMED ME THAT THEY STILL COULD NOT ESTABLISH A CONNECTION TO THE SECOND CABLE BOX AND THAT SOMEONE WOULD CALL SUNDAY, 10/25/2015. HE STATED THAT THE PROBLEM IS THAT SOMEONE HAS CHANGED THE RATE CODES. HE STATED THAT THE ACCOUNT CAN BE SETUP WITH RATES IN CHICAGO OR ANYWHERE. A FEW MONTHS AGO, COMCAST INCREASED OUR BILL SUBSTANTIALLY AND WOULD NOT REDUCE THE RATE. COMCAST CHOSE TO REDUCE THE RATE AFTER STOPPING OUR CABLE SERVICES APPROXIMATELY A WEEK AGO AFTER WE BEGAN RETURNING OUR CABLE BOXES DUE TO THEIR REFUSAL TO REESTABLISH OUR CABLE SERVICES.


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Complaint author: dawn891

Offender: COMCAST

Country: USA
State: All USA
City: Jackson
Site: www.comcast.com

Category: Telecommunications

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