Complaint information
  • Author: trix.da.rabbit
  • Date: 11.18.2011
  • 0
 (Votes #: 0)

Cricket Wireless - Complaints / Reviews / Scam Reports
Very Bad Customer Service

This is a Complaint / Review about Cricket Wireless.

Cricket wireless has been our service provider for some time now and although they provide reasonable pricing on plans and phones, their customer service is beyond crappy. Dialing *611 from your Cricket phone connects you to their automated service that consists of a handful of options except for the "Speak to a Customer Service Representative" option. Having to work your way around the automated service is not only time consuming but also very, very annoying. Usually, the automated service hangs up on me, so WHEN and IF i do get to speak with someone (which is usually a rep from billing who i can hardly understand) they are at a total loss when it comes to answering any questions I may have. The only "helpful" information they can give is telling me to go into a Cricket Wireless Store for assistance or to go to the website, which doesnt provide any support either except for a few common sense FAQ's. It can't be that hard to provide people with proper customer service, could it? Ha, apparently for Cricket Wireless it is!! ... I'm currently in the middle of a mental argument with myself as I type this!! ... I'm switching service providers!

-- A very angry cricket customer (for now)

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Complaint author: trix.da.rabbit

Offender: Cricket Wireless

Country: USA
State: California

Category: Telecommunications

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