Complaint information
  • Author: lilibo
  • Date: 11.17.2011
  • 0
 (Votes #: 0)
11.17.2011 - Complaints / Reviews / Scam Reports
expired credit

This is a Complaint / Review about

I have been using a connect card from for several years. Credit did not expire at the time I bought it.

One several months ago I tried to make a call I was told I did not have any credit. I was able to contact the company on the phone (not easy) and was advised that bec I bought my card prior to their decission to have cards expire after 6 mo, I was going to have my credit extended with no expiration date.

Indeed, my credit remained available until 10/19/2011 when I received an email that my balance was 0 even though I did not use my card.

I feel cloncom changed the rules after I bought the card, and then also did not keep the grandfathering of that purchase as promised.

It is a pity, the card was convenient when travelling but I will not buy again since any unused credit would be lost.

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Complaint author: lilibo


Country: USA
State: All USA

Category: Telecommunications

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