Complaint information
  • Author: HWS
  • Date: 11.13.2012
  • 0
 (Votes #: 0)

GoConfigure - Complaints / Reviews / Scam Reports
Bad Warranty Service

This is a Complaint / Review about GoConfigure.

We bought a warranty from Icon health and fitness for our elliptical with GoConfigure as the provider of the warranty service. This has been the WORST experience one can imagine. It has been over two months and we still do not have a working machine despite daily calls to 3 different companies: Icon, GoCongure and the actual technician. We have had the technician come twice and each time declare that he does not have the tight parts and more need to be ordered. He places an order and GoConfigure simply does not process it for several days and it takes many calls to get them to do it. Then once the parts arrive, GoCongigure claims that they cannot authroize the work unless Icon issues a new work order to them and they are dependent on Icon. Calling Icon leads to them saying that GoConfigure does not need a new work order. This goes back and forth and then requires escalation to resolve. Then you simply get a text message with a randomly chosen time when you are supposed to meet the technician who turns up and says that the parts are the wrong ones and you start the cycle again. THIS IS THE WORST CUSTOMER SERVICE I HAVE SEEN IN MY LIFE.

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Complaint author: HWS

Offender: GoConfigure

Country: USA
State: California
City: Cupertino

Category: Sports

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