Complaint information
  • Author: Anonymous Complaint
  • Date: 09.5.2008
  • 0
 (Votes #: 0)
09.5.2008

Sprint PCS - Complaints / Reviews / Scam Reports
Deceptive billing practices, employees incompetant, problems with non-disclosure of information and ommission of important facts

This is a Complaint / Review about Sprint PCS.


I decided to upgrade my telephone plan from 1 phone to 2 so that I could communicate with my 10 year old daughter. Because I wanted to use "direct connect" service, I needed to purchase new phones that could accommodate for this. I purchased over the phone 2 Motorola phones.

One of the phones did not come with a phone clip which was supposed to be part of the package. The battery life was very short lived. I contacted customer service and asked that they send me the clip and an extended life battery. I got the battery and the wrong size clip the next day, each in a separate box with charges for shipping and handling of approx $20.00 each.

I could not use the battery because there was a special phone door needed to allow for the larger battery that did not come with the battery. In addition, a charger was sent with the battery but there was no cable. I contacted Sprint and spent 2 hours on the phone, total, attempting to get the battery door. Initially I was told that I needed to speak with Motorola. I was transferred multiple times, put on hold countless times, disconnected 4 times, each times having to start my call all over. I was promised a free extended life battery for my trouble.

Again, I got 3 separate boxes, 1 for the battery which did not have a cable as requested, one for the clip and another for the battery door which was the wrong size. I went into a local Sprint store to try to get the equipment straightened out. I returned the phones due to the poor reception and purchased one Sprint phone and reactivated my old Sprint phone. I changed my plan and was told that I would be on a shared plan for $99.00/mo.

When I got my bill it was for a whopping $688.00. Again, I went back to the store where my bill was adjusted to $309.00. The shipping and handling costs were removed, in addition to the cost of the battery that I was promised for free. I gave the manager a check for $200.00. I was informed later that day that he could not cash it because I "didn't have a home phone number".

2 weeks later I received the same bill for $688.00 with a warning that my phone service would be shut off in 10 days. I contacted the manager at the store who informed me that he was at lunch and would call me back. He never returned my call despite me calling him back 2 or 3 times. My check has not been cashed. I have no idea where it is.

I tried on 3 occasions after that to contact a Sprint billing representative to discuss my bill. I waited for 45 minutes the first time and did not get anyone on the line. The second time I explained my situation and was disconnected. Upon attempts to find the person I was talking to, I was again disconnected from the second representative that I had reached when calling back. The representative took my phone number but never called me back despite knowing that I was upset from having been disconnected the first time.

My final attempt to resolve the issue occurred because my phone service was disrupted due to non-payment of my bill which was not paid due to disputation of charges. Upon speaking with an accounts manager, I was informed that I was being charged for 2 lines, $100.00 each because I had a Sprint phone and a Motorola phone which could not be bundled into the same plan. I informed her that I was not told about this when I bought the phones and that I had agreed to the shared family plan costing $99.00/month. I asked that she terminate my service.

I was told that I would be billed $200.00 for each line due to early termination of contract. I informed her that my contract was for 2 years and it was up. She told me that because I bought new equipment and changed my plan that I automatically re-entered a new contract. I told her that I was not informed of this and that I would take legal action due to their deceptive business practices.

Tonight, I am sitting here with no phone service. Thank god for internet. I have filed a complaint with the Attorney General's office and would like to enter into the class action lawsuit that I read is going on. Thanks Sprint for making my life hell. I recommend that anyone looking for cell phone services "sprint" away from Sprint to save yourself lots of trouble!

Brenda
cary, North Carolina
U.S.A.


Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about Sprint PCS, press here.
Complaint author: Anonymous Complaint

Offender: Sprint PCS

Country: USA
State: Georgia
City: Atlanta
Address: PO Box 105243
Phone: 8003909545

Category: Shops, Products, Services

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^