Complaint information
  • Author: ickath
  • Date: 11.18.2011
  • 0
 (Votes #: 0)

365 diamonds - Complaints / Reviews / Scam Reports
Very Disappointed

This is a Complaint / Review about 365 diamonds.

For our 30th Wedding anniversary my husband and I chose a trilogy diamond ring set in white gold.It cost £899.00.My ring arrived just before Xmas 2010 and I must admit I was delighted with it.In April 2011,just 4 months after purchase, I was horrified to discover that one of the diamonds had fallen out and was lost. I immediately contacted Rachel who advised me to return the ring so they could check if it was a manufacturing fault. When I rang them a few days later I was told that there was no fault at their end. I couldn't believe this as I don't do any maual work (other than housework and I don't wear my ring then)and I work in an office so how could I possibly be at fault?? I was told something as simple as getting the ring snagged on a tablecloth or similar could cause the setting to become loose and the diamond fall out. What rubbish-I have worn my diamond solitaire engagement ring constantly for 35 years and never had a problem. I asked for a full refund as I will not feel confident wearing this ring again but was told this was not possible. They have replaced diamond but I am not happy.

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Complaint author: ickath

Offender: 365 diamonds

Country: USA
State: All USA

Category: Shops, Products, Services

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