Complaint information
  • Author: Kerry Gorman
  • Date: 09.11.2008
  • 0
 (Votes #: 0)

XM Satellite Radio - Complaints / Reviews / Scam Reports
Fraudulent practices

This is a Complaint / Review about XM Satellite Radio.

The company, "XM Radio" was informed via registered e-mail; and verbal telecomm, between me, and an XM service rep (Julie) in June, 2007 in which I specifically stated: "do not renew service and discontinue future or present services" and - in fact - service reception did cease, in accordance with the term annual service agreement running-out, during 2007. The radio was disposed of, and no XM receiver has been in use at the address of 3xx5x Adams Street, Carlsbad, CA 92008 for account number 1-xxx1645210, since that notification. Yet, a bill from XM for $142.45, dated Aug 13, 2008 for XM Radio service was received, in spite of e-mail and verbal requests from me for discontinuation of XM service, as stated above. Without a thorough investigation, this appears as a fraudulent business practice by XM, I.e.: Unethical and unauthorized continuation of an account, without approval of the client, disregarding receipt to discontinue service, as afore-mentioned. This represents cause for:

1. Official filing a complaint with several state, and federal consumer agencies.

2. Filing a complaint with several federal and state law-enforcement agencies, for investigation of the company, XM Radio.

3. Public disclosure of this event on the Internet's several consumer-complaint sites.

You are also informed that my cell phone has received several automated dials from XM in the past week. This can be construed by many judges as harassment.

I was astounded that even after I told two people at XM, to:

1. End the fraudulent account;

2. Change the address to a name and address that you cannot provide service to;

3. Forward the call contents database to your account corporate reps;

I then received yet another automated cell call from XM Radio which I called back about, only to find that the account was still activated! The person I last spoke with as transcription will denote assured me that the account was deleted, or ended but for how long? Until someone at one of your terminals, decides to reactivate it, and send it to billing, in a few months?

Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about XM Satellite Radio, press here.
Complaint author: Kerry Gorman

Offender: XM Satellite Radio

Country: USA
State: Minnesota
City: Detroit

Category: Shops, Products, Services

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