Complaint information
  • Author: Thomas
  • Date: 07.14.2008
  • 0
 (Votes #: 0)

United Parcel Service
Worst customer service

This is a Complaint / Review about United Parcel Service.

I paid $78 for next day air shipping which is supposed to get to a place by 10:30a.m. . 11:30a.m. rolls around, I call customer service and they tell me that there are zip code exceptions to that guarantee. I use UPS World Ship software to process my orders and there was no indication that this zip code was an exception. So, I paid $78 for a service that I could have paid $8 for and it would have been delivered at the exact same time. The supervisor I spoke to told me its my fault, I should have known, and she will not refund the difference. What horrible customer service UPS provides and unfortunately its not up to me to cancel our shipping account, or else I would have instantly. I recommend never using UPS, go with FedEx or DHL.

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Complaint author: Thomas

Offender: United Parcel Service

Country: USA
State: Georgia
City: Atlanta

Category: Shops, Products, Services

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