Complaint information
  • Author: Thomas
  • Date: 07.21.2008
  • 0
 (Votes #: 0)
07.21.2008

TheNewConnection.com
No follow up on order and unclear description

This is a Complaint / Review about TheNewConnection.com.


I placed an order online for a "Factory sealed" CanonSD1100 IS camera that's supposed to come with 1 year warranty as described on their website. After I placed a order, I receieved many emails to ask me to call thenewconnection rep to confirm the order which I did. When I called, the rep was kind of pushy to have me buy better battery and I told him I will stick with the standard one without extra charge. He said delivery will arrive in 7-10 business days. Then I called back in about 3 business days for delivery tracking# since I didn't get any email about that, theNewconnection's customer service rep told me I had purchased a package with OEM accessories that don't come with warranties and the OEM stuff is out of stock but for my "inconvenience", he's willing to give me the original factory accessories for $30 extra than $60. He also said Canon does not seal their package which just contradicts with what's described on theNewconnection's website. I told the rep to cancel my order and am totally not satisfied with theNewConnection.


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Complaint author: Thomas

Offender: TheNewConnection.com

Country: USA
State: All USA
Site: thenewconnection.com

Category: Shops, Products, Services

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