Complaint information
  • Author: Kris
  • Date: 06.4.2008
  • 0
 (Votes #: 0)

Bad product, bad service

This is a Complaint / Review about Sears.

My Husband bought a CompuCarve system which is a wood carving system for $2, 000.00. We got it home, set it up and it didn't work. I bought the extra warranty coverage. Sears told me they could send someone to fix it, but the soonest they could do this was 4 weeks away, but if I wanted to bring it into a Sears repair center it would be repaired immediately. I brought it in on April 30th. I have not heard from them since. I called the number Sears gave me and when I inquired about the machine they hung up on me four different times. I called back on the 5th time and spoke to someone who told me they were having trouble getting a part. I found out the people from Sears I was talking to were not even located in Austin. I wanted to talk to the local Sears repair center and they told me they would call in an hour. They called me 5 days later. The woman from Sears couldn't tell me anything accept that I couldn't get a new machine and would have to wait to get the nonworking machine repaired. After another week and a half I went to the Sears repair center to see why I hadn't heard from them yet. I spoke with the manager of that department. He told me that it wouldn't be ready for another 2 to 3 weeks, that I should have returned it for a new machine, but it was to late for that now. I was very upset and went to look for Sears administrative offices. The only office I found was the HR office. I went in and there wasn't anyone in there. There were several offices, all of them were empty. I found a poster on the wall with a picture of the manager of that particular Sears store. There was a telephone number. I have since tried to call that number like the poster suggested, but there is no answer, and I have called around 20 times. This is a problem that has been on going for almost 2 months with no end in sight. Plus we are out $2, 000.00.

Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about Sears, press here.
Complaint author: Kris

Offender: Sears

Country: USA
State: Texas
City: Austin

Category: Shops, Products, Services

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.