Complaint information
  • Author: Ricky
  • Date: 10.6.2008
  • 0
 (Votes #: 0)
10.6.2008

Sears
Terrible experience

This is a Complaint / Review about Sears.


I purchased a Sears Kenmore Refrigerator Model 59429 for $1019.99 from Sears In Frederick Maryland Mall in Nov 2006. In that first month I called Sears about it not cooling properly. The tech gave me a lesson in adjusting the temp controller.

I called again in Oct 2007 and twice more in 2008 before a Sears technician determined that the compressor had a blockage or some contamination. We lost a great amount of food and were without a refrigerator for several weeks. In fact, in 2008 one Sears Technician left without even verifying that his compressor repair would work which prolonged our being without a refrigerator.

Finally, in June 2008 a Sears Tech did replace the compressor, condessor and part of the refrigerant lines. If you google Sears Refrigerator problems you will find articles about unknown contamination from some Electrolux factory in Mexico where my Sears Kenmore Refrigerator was made.

The Sears One Source people are of little help. They even gave me hope that we would receive a replacement refrigerator, later a $500 credit and finally just a repair job that I have no confidence to last the number of years one would expect. Sears forced me to purchase an extended service warranty for $252 before they would even send a tech inspite of my refrigerators' service record and it being less than 3 years old.

Also, please realize that the compressor is suppose to be warrantied for 5 years even though that is not publicized by Sears.

We have always purchased Sears products in the past since our parents did likewise. But now the market has changed and Sears is milking their past years of good will for profit sake. There is no longer a Sears advantage.


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Complaint author: Ricky

Offender: Sears

Country: USA
State: All USA
Site: sears.com

Category: Shops, Products, Services

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