Complaint information
  • Author: Gloria
  • Date: 12.22.2008
  • 0
 (Votes #: 0)

Bad service

This is a Complaint / Review about Microsoft.

Three years ago I purchased my first Xbox 360 as a Christmas gift for my son. Less than a year later, his system got what is infamously known as the "three rings of death". Still under warranty, I returned it to the place of purchase and received another one. A few days ago, it happened again and all my son wanted for Christmas was Xbox 360 games. This makes 3 Xbox 360's in 3 years. As big as Microsoft is, they should be able to design a system that has a longer shelf life than 11 months. I read that this system has a failure rate of 66% which is, in my opinion completely unacceptable. I tried contacting Microsoft and got a number that would not get me to an agent. I then went to the Xbox website and tried emailing them only to be told that I had too many characters and then when I weeded it down to the right amount of characters was told that I had characters that weren't "recognizable" (Um..I only used the english alphabet, periods and commas) so the email would not send. Now, a week before Christmas, I have to figure out how to purchase another Xbox 360 and still have money for the games so he doesn't have a ruined Christmas. More money thrown away on a system that won't even make it to next year. Incredible.

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Complaint author: Gloria

Offender: Microsoft

Country: USA
State: All USA

Category: Shops, Products, Services

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