This is a Complaint / Review about Interlink Express.
Interlink Express/Direct have just refused me a claim for goods damaged in transit from Devon, UK to Germany. I booked on-line with them to carry my 40 piece Royal Dolton Tea Set and at no point on the booking form was there a mention of the fact that they do not accept liability for this type of goods? If I had known I would not have booked through them. I clearly stated on the form what was in my parcel and duly signed up, the contents where never queried with me and they were happy to take my money for transit. I took 3 hours to pack the tea set to a high standard and was shocked to hear that when opened upon arrival there was substantial damage done. I clearly marked on the box fragile/this way up and cannot see how this happened unless there was neglegance in transit. My customer sent me photos of the damage and I also had photos of my own packing to provide the company with along with everything else that they asked me for only to receive a letter today stating that "They are unable to recomend payment as the goods carried are amongst those where no liability is accepted". Why was this not clearly stated on the booking form? I duly phone their office and was told that I hadn't taken out their insurance and if I'd read the Terms & Conditions I would have known about what was covered and what wasn't. In good faith I have re-imbursed my customer back his money. £82.70 is not a lot money to Interlink Express/Direct but it is to me. I would not recommend anyone to use Interlink Express/Direct as they obviously do not care about the "little" customer and have no customer care policies. It is now May and I have not had any recompense from this company, this only reaffirms my opinions of them.
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Offender: Interlink Express
State: All USA