Complaint information
  • 0
 (Votes #: 0)
01.23.2015

Macy's
Macy's charging late fees on unpaid late fees :-(

This is a Complaint / Review about Macy's.


Are there any consumer protection agencies or regulatory agencies I can file a complaint with, because what Macy's is up to with its collections and billing practices just doesn't seem ethical. It seems more like the "Pay Day Loan" businesses, and I know there are groups trying to get the reigns in on that dirty business.

I had my monthly $25 payments to Macy's set up with my bank (Wells Fargo) three days before the due date, and started getting five calls a day (literally) from Macy's that my payments were late and I was behind!
I called Wells to ask what the heck was going on. They explained that if my send out date fell on a weekend, they would wait until the following Monday (or Tuesday, if a long weekend) to send it. This had happened twice in a row, so now I had $70 in late fees from Macy's. :-(
I paid the damned late fees and told WF to move the payment dates up by two days.

Two months later, more harrassment from Macy's. Same story. Late payments.
Called WF -- the person I spoke with hadn't made the change. I got them to move the date as they were supposed to.
But I was pissed off about Macy's incessant five calls a day and late fees, and so I didn't pay them their additional late fees immediately. Instead, I continued to pay my monthly $25 (now on time!) and wrote the exec offices of both Macy's and Wells.

Long story shortened, although I have continued to pay my $25 a month without fail, I am now considered $140 behind because I haven't paid Macy's their late fees, and so they add additional late fees each month.

I just closed the account and told them I will be paying off my entire bill for the merchandise and interest, but I will not be paying them their damned late fees.
I'm not interested in dealing with Macy's anymore. A nice woman in their exec offices tried to help, but she isn't able to change how they do their collections "business." --I swear they much also have a sideline in "Pay Day loans."

Again, please let me know if there are any agencies that work to stop some of these predatory practices.

Thank you!



Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about Macy's, press here.
Complaint author: Veronica F

Offender: Macy's

Country: USA
State: All USA

Category: Shops, Products, Services

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Information
Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.

^