Complaint information
  • Author: lorrie298
  • Date: 12.28.2013
  • 0
 (Votes #: 0)

Toys R Us - Complaints / Reviews / Scam Reports
Toys R Us Steals!!!

This is a Complaint / Review about Toys R Us.

I placed an order on December 20th for a WWE ring for store pick up. I received an order confirmation and they placed a hold on the funds on my debit card. The next morning I received an e-mail that the order was canceled because they did not have it in stock but they did not give me my funds back. I called customer service and they said it is their policy to hold the funds for 7-10 days. So I have no ring and they kept the money so I can't get a replacement present. They screwed up the order and canceled it, but I am the one who is paying by them holding the money. They got paid for an item they couldn't provide!!! I want my money today!!!!

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Complaint author: lorrie298

Offender: Toys R Us

Country: USA
State: All USA

Category: Shops, Products, Services

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