Complaint information
  • Author: Anonymous Complaint
  • Date: 02.16.2008
  • 0
 (Votes #: 0)

Direct Tv - Complaints / Reviews / Scam Reports
Duped into extending contract period

This is a Complaint / Review about Direct Tv.

I cannot believe how a big company like this can grow from strength to strength when they have no customer services satisfaction at all and my problem is only minor compared to other people but I wanted to add to the numbers of disatisfied customers on the hope that one day justice can be done.

I moved house last July having been a customer with direct tv for almost 2 years,I agreed to extend my contract for a year instead of paying the normal $200 moving fee and also decided to add some more TVs to the house and leased extra equipment which I duly signed for when the installation was completed, I then started to see insurance I never requested added on to my bill and that took 3 months to sort out and have removed and knowing my contract was due up approx June this year ( I wanted to switch to cable as my phone and internet service was with brighthouse and as a package I would be paying less overall )

I spoke to an obnoxious guy called Dan i.d u1995 who claimed to be a supervisor and matter of factly told me that in the small print on the work authorization I automatically signed up for another 2 years when I signed for the installation, he was not interested in the fact I had not been explained this and also that I had been duped into extending a contract I didn't want and said there was no way to cancel the agreement.

I asked for a copy of this agreement I had signed which he assured me he would e-mail across to me but surprisingly it did not arrive.

windermere, Florida
Central America

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Complaint author: Anonymous Complaint

Offender: Direct Tv

Country: USA
State: All USA
Address: Po Box 538605 Atlanta Georgia 30353

Category: Shops, Products, Services

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