Complaint information
  • Author: C. R. florida
  • Date: 01.17.2013
  • 0
 (Votes #: 0)
01.17.2013

The Well Guru - Complaints / Reviews / Scam Reports
Eric Watson Sold me a Water Treatment System that has been more problematic then others

This is a Complaint / Review about The Well Guru.


I purchased a Water Treatment System for my home from the Well Guru 3 years ago. I got his name from a friend, who also was referred by a friend. We all were looking for a water treatment system to treat our well water which is high in Iron & Sulphur which makes the water smell. All 3 of us purchased Eric's system. Eric was prompt in coming out and removing the system I had for years. My old system was curing the smell but since the Chlorinator needed rebuilding every 6 months I sought something that required less maintenance. Eric assured me his system was the answer. I paid him over $4000.00 and he installed it. A few months later I lost all water pressure. I went into the water shed to discover the Chlorinator Cap had broke at the seam. I could not get in touch with Eric and since I had no water to my home I started a search to find a replacement. After visiting all the home improvement stores I found out the cap was not available on the normal market. I then went to my local Pool Supply Company's only to find the cap is not a stock item for them either. When I returned home I thought of my pool pump system and luckily found the cap on my pool Chlorinator was a fit and I use it temporarily, although I now was faced with not being able to run my pool pump. I eventually and through the friend of a friend got Eric's phone number and was able to have him ship me a replacement which I paid for. This happen a second time and since I was out of town it caused my pump to continue to run until the submersible pump burned up costing me another $1700.00 to repair. The well installer/repair man inspected the system Eric installed and informed me the pieces used in the system were for pools NOT wells and he cautioned me the pressure would continue to break the caps. Well he was right, I have had 3 caps, 1 check valve, and now 1 ball valve all crack from the pressure. I called Eric and he did send his son to repair the problem but at this point I'm not looking for repairs. I explained I wanted a system that is designed for and approved for wells, or my old system or alike system installed. He refuted this request insisting my issues are due to maintenance which is indeed not the case. I am afraid to leave my house for an extended time since if the system fails while I'm away, it may end up replacing the well pump again. His answer to this was to shut the water off when I leave, and if my wife and family are home when I'm not show them how to shut the water off. My problem is not isolated to me, both the friends I mentioned are having the exact problem. Eric told me there was no refund or exchange and further more he would not accept my calls in the future. If I had system problems he said I would need to send an email or text and he will mail the parts. I guess I need to either buy many spare parts, or not shower while I wait for the next replacement part. I would not recommend this system for a well application and would suggest you consider emergencies and where you will get parts when one breaks or better yet, buy alot of jugs of water for when your system is down and your waiting for the mailman


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Complaint author: C. R. florida

Offender: The Well Guru

Country: USA
State: Florida
City: St. Petersburg
Address: 531 83 RD Avenue N
Phone: 7274102019
Site: www.thewellguru

Category: Shops, Products, Services

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