Complaint information
  • Author: janice
  • Date: 07.3.2012
  • 0
 (Votes #: 0)
07.3.2012

Mattress1one - Complaints / Reviews / Scam Reports
Terrible Products / Subpar Customer Service

This is a Complaint / Review about Mattress1one.


Went to Mattress1one in Sept of 2011, bought an Icomfort Prodigy mattress, boxspring and frame for ALOT of money. With 2 weeks, mattress was returned and exchanged for a Stearns and Foster Fleet St. ( lost $500 on that exchange...company policy) plus a charge for the 2 free piece of crap pillows for $99 was added to the exchange.

Now, 9 months later, I am left with a saggy mattress that kills my hips. For a fee they will send someone with a weighted piece of string to measure the impressions. If not greater than 1-1/2" there is nothing they will do. "some mattresses just sag like that" is what i was told. REALLY?!?!?!

For $1800.00 one would think it "shouldn't" sag like that! If the impression fits their criteria, they will replace the mattress for a delivery fee. ?!?!?!?!??!!

I spent alot of money at this store. I was told how great their products are. I have been more than nice about both situations that presented...and got nothing but an empty wallet.

I called Corporate today and spoke to Matthew. He was gracious enough to waive the inspection fee if I did it myself and emailed him photos. Imagine That!!! When I questioned the waiver, he started to get a bit rude with me.

I think I have spent enough money with this company to warrant some better customer service and no more fees for their defective, factory blemished being sold as Firsts inventory!


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Complaint author: janice

Offender: Mattress1one

Country: USA
State: Florida
City: Sanford
Address: rinehart rd
Phone: 4073225555

Category: Shops, Products, Services

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