Complaint information
  • Author: Thomas
  • Date: 06.15.2012
  • 0
 (Votes #: 0)
06.15.2012

Sejouratoulouse
Annick Tonolli, Company provides short rent apartments. They are incompetent, do not check apartments Toulouse

This is a Complaint / Review about Sejouratoulouse.


Sejouratoulouse, a short rental company, a criticism based on experience.

The company, Sejouratoulousel (run by three women) specialize in (short term) rental
apartments in Toulouse. We rented apartment Croix Baragnon starting on May 1st, 2012 described by them as

"one BR apt 2-4 persons 41 m2.. This large flat is extremely elegant. Sleeping facilities : 1 double bed and a double sofa bed. Kitchen facilities : fully equipped kitchen (hob, oven, micro-wave, fridge-freezer, ..), washer-dryer, all sheets and towels supplied and fitted."

We arranged the rental from the USA. The rental was for 39 days. Upon arrival we discovered, the advertisement was a pack of lies. "Extremely elegant" without a table to eat on, the "fully equipped kitchen" had a narrow bar as "kitchen". The "double sofa bed" was a small rectangular mattress. It was impossible for 4 people staying in this apartment.

After complaints to Annick (one of the principals of the company), they moved us to another apartment the "La Bourse" on Rue de la Bourse. This was better, with a nice living room (but very noisy from the street especially at night). The kitchen was poorly equipped, not suitable for cooking. No cups in the kitchen, we were told to drink from bowls. Eventually they provided us with 4 cups and saucers. We could not stay in the La Bourse apartment (since it was rented to someone else) and we were moved to "Trinite" apartment at 17 rue du coq dInde which was probably the best of the three apts, with a reasonably well-equipped kitchen, quiet, in an inner courtyard.

After arrival to Trinite we could not turn on the TV. We requested Annick to do something. Two days later she appeared and she could not turn the TV on either, and we did not hear anything more about the TV from her for a week. (We eventually turned it on.) Also, in the bathroom there was a nice light to for shaving and make-up. It did not work (it was not the bulb). Annick could not fix it and just ignored it.

These women believe that renting means just handing over the keys. They do not check the facilities themselves, there are no instructions for most appliances, no inventory, and they are not familiar with the facilities. Unless you want to stay in apartment for a couple of days, and you do not want to cook, avoid doing business with these incompetent women. Also, they describe the apartments in glowing terms, and they charge too much.


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Complaint author: Thomas

Offender: Sejouratoulouse

Country: France
Phone: 330761163131
Site: www.sejouratoulouse.com

Category: Shops, Products, Services

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