Complaint information
  • Author: Pastor1962
  • Date: 11.17.2011
  • 0
 (Votes #: 0)
11.17.2011

Lenscrafters - Complaints / Reviews / Scam Reports
Eyeglasses

This is a Complaint / Review about Lenscrafters.


I purchased new lenses for my eyeglasses in March of 2011 from Lenscrafters as my original lenses cracked from left to right. The first week in November 2011 I noticed a crack forming from left to right just as before. I brought the glasses into the store and I had purchased insurance on the lenses but not the frames. I was told the lenses were being replaced free as defective lenses. Additionally, the frame leg on my frames fell off the morning I went to Lenscrafters and so I was told there was no insurance purchased on the frames so I would have to replace them. I had a second pair of glasses that the lens had now cracked top to bottom and was told that I would have to replace those as they were originally purchased from Pearl Vision and the warranty was expired. I had no problem with the second pair as it was not purchased from Lenscrafters. When I got the bill for both pair the total was $612.


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Complaint author: Pastor1962

Offender: Lenscrafters

Country: USA
State: Florida
City: Plantation
Address: 8000 West Broward Blvd., Suite 206
Phone: 9544745550

Category: Shops, Products, Services

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