Complaint information
  • Author: MelissaC85
  • Date: 09.6.2012
  • 0
 (Votes #: 0)
09.6.2012

empire today - Complaints / Reviews / Scam Reports
TERRIBLE customer service and will steal your money!!!

This is a Complaint / Review about empire today.


We had a saleman come to our house on a Saturday and give us an estimate for laminate flooring. He quoted us $6800 for 2 rooms and a hallway but failed to provide us with Sq Ft which we already knew to be about 500! We were able to talk him down to $3400. We agreed to proceed, procedssed and were told we were approved for a loan and gave a $50 deposit as the floors were being installed Monday. The day came ato install, we moved all knick knaks, etc as asked, took off of work and rc'vd a call that asked for a check in the amount above. Excuse me?! We were told we were approved for a loan. Called salesman and was told, there was a mistake with the loan to which we were never informed! So installation was delayed. Fine. I emailed Rebekah Clerk in customer service asking for help. So we were told the loan was denied and proceeded with a second lender. So we were told we would hear something Tuesday. Tuesday came and went. So Wednedsday rolls around and no word from the salesman although he was called many times (his voicemail was full). So that was the 3rd and final day to cancell and get our $50 deposit back. So we called the coprporate office and were told that the salesperson took it upon himself to process througha 3rd lendor!!! He ran the cresit again without suthorization! So we were told by the corporate office that bc the account was in "finance pending" that the 3 day cancellation did not apply to us, ok, lets give the benefit of the doubt right? Thursday comes around and still no word! So we call and have CC Carpet come out and give us an estimate which was $3200 for 500 sq ft of the same product!!! So we agree to go with them, but we call Thursday to cancel all together with Empire and were told that we could not! We had to wait until it went to a special unit which could take days. We were concerned still about the $50 deposit and were assured that bc it was in finance pending still that it did not apply to us. Well, still no word and guess who cashed the $50 check?! So we are out the money, can;t get intouch with Rebekah, our salesman or any one in suctomer support who has an idea of what they are doing!!! Don't ever use this company!!! I will be filing a formal complaint with the BBB!


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Complaint author: MelissaC85

Offender: empire today

Country: USA
State: All USA

Category: Real Estate

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