Complaint information
  • Author: JamieW
  • Date: 11.15.2011
  • 0
 (Votes #: 0)

Lowes - Complaints / Reviews / Scam Reports
Terrible Customer Service

This is a Complaint / Review about Lowes.

Tonight we went to Lowes in Mill Hall, Pa because we are remodeling our bathroom. We purchased a vanity, mirror, lighting, faucets, fixtures, and electrical supplies. We were in the store for over 2 hours. We spent an hour and 40 minutes waiting for assistance in 2 departments. The gentleman in the bathroom appliance section was waiting on people and there were 2 gentleman in the kitchen appliance center just chatting away with each other. Never once did they ask if they could help us. Other employees passed us just standing there and Never asked us if they could help us. Once the man who worked in that department was available, he helped us with what we needed. An hour and 10 minutes is what we waited for for a simple faucet question! We got our other supplies and went to the light bulb section and we asked a girl for help. She said she didn't know too much and would get us help. No one showed! We were there for a half an hour for a light bulb. We said heck with it, we will shop somewhere else. I told the checkout lady that it was crazy how long we waited for help. She did not say a word. Not one word. So when I left there I got on the phone to tell my mom and dad about my aweful experience and my mom said that they were at Lowes in Montoursville, Pa today to buy a pull behind trailor. She said there was a line at the cust service desk of people complaining about not getting waited on and the lowsy customer service. I am passing the word along as far as I can. People should shop somewhere where they get treated like they actually want their business.

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Complaint author: JamieW

Offender: Lowes

Country: USA
State: All USA

Category: Real Estate

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