Complaint information
  • Author: TamaraEastman
  • Date: 05.6.2012
  • 0
 (Votes #: 0)

Newspaper Archives - Complaints / Reviews / Scam Reports
Lousy customer service

This is a Complaint / Review about Newspaper Archives.

I subscribed to last year because I'm employed as a military historian and I hoped that it would allow me to search for particular historic events in various newspapers. At least that's what they CLAIMED they would allow me to do.

I have had more difficulty than not in logging onto their site...most of the time the things I search for are NOT found, and here lately - for the past week or so - I try to log in and I get an error message that says their site is "corrupted" and they can't display anything and they can't give us a time when the site will be fixed. Meanwhile, we're STILL charged our fee to subscribe to their site and there is NO WAY to get a refund.

Emails and attempts to contact their customer service site have been fruitless...they never bother to respond.

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Complaint author: TamaraEastman

Offender: Newspaper Archives

Country: USA
State: Virginia
City: Petersburg

Category: Newspapers & Magazines

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