Complaint information
  • Author: OneUnhappyEXCustome
  • Date: 09.28.2013
  • 0
 (Votes #: 0)

Sprint - Complaints / Reviews / Scam Reports
Sprint - The Model of Poor Customer Service

This is a Complaint / Review about Sprint.

After almost 40 calls over 2 months to Sprint s "customer service" and numerous lies by each and every representative about why my phone does not receive reception, I got sick of it and threatened to call the BBB. Once i said that, Sprint changed their tune and offered to buy back one of my phones, waive that terminition fee and my last months bill as long as I complete this by 9/19/13. This was completed on the 6th and the phone sent back 3 days later. After 2 weeks and me calling multiple times, they finally credited my account but left the last bill on the final total. After explaining this to the last representative who said she was a "supervisor" she decided to tell me, sorry we dont have that on record and since you are no longer our customer, we dont care; you are to pay the termination fee for one line and also the final months bill. Clearly, attempting to win a case in court over one bill and months of lies, the worst coverage (8 dropped calls on avg per hr) and horrible horrible customer service, all I can do is expose the supervisor Natalie Reilly ID# NA280730 for making me satisfied with decision to leave sprint.

Thank You for reading of this Complaint / Review. For viewing of other complaints, reviews or scam reports about Sprint, press here.
Complaint author: OneUnhappyEXCustome

Offender: Sprint

Country: USA
State: All USA

Category: Mobile Phones

Dear visitor, you have entered to site as unregistered user.
We recommend you to Register or Login to website under your name.

Members of Guest cannot leave comments.

USACONSUMERCOMPLAINTS.COM - United States Consumer Complaints, Reviews, Reports, Feedbacks and Claims. Board of Shame. Black list.

Every consumer of goods and services can leave on the site USACONSUMERCOMPLAINTS.COM a complaint, review, report, a claim or negative feedback on the person, firm, company, shop, service or web-based project, whose actions left this consumer dissatisfied.