Complaint information
  • Author: Tina D.
  • Date: 09.5.2008
  • 0
 (Votes #: 0)

BB&T - Complaints / Reviews / Scam Reports
Branch Banking & Trust Company - Overdraft chages on a CASH deposit!!

This is a Complaint / Review about BB&T.

Cash is always good...right?! Not according to BB&T! I intentionally went to Suntrust to cash my paycheck so that I could make a cash deposit at BB&T to cover bills, etc. I made the deposit on 8/29/08 at 2:05 p.m. thinking all would be fine...the deposit would be credited to my account since there was no "wait" time on cash. WRONG!! The deposit was not credited to my account until September 2, 2008 causing an INITIAL overdraft charge of $420.00!!!

I immediately called the branch and was told the same old speech about "deposits made after 2:00 p.m. would not be credited until the next business day". I understand that with a check, but CASH!!! I was told that the Manager could not do anything and would get with the Regional Manager for authorization, if any, to refund the fees.

I never heard from anyone that day and low and guessed it...when I check my account on September 3, 2008 there had been an additional overdraft charge of $385.00 added to the already withdrawn $420.00!!!

I again called the branch, spoke to the manager, this time in tears. Got the same speech..he was waiting to get a call back and would let me know when he heard something. Never heard anything that day either.

Sooooooooooo, I check my balance the NEXT day, September 4, 2008 and OMG!!! another $315.00 had been deducted for overdraft fees!! My husband's entire pay check that had been direct deposited into the account had been totally eaten up! I called the branch again, same story, never heard so I went to the branch. Unbelievably, I got the same story.

Long and short, I sit here right this minute STILL waiting to hear whether or not my life can go on, if I can eat, pay my rent and just have gas to get to work on Monday. I am with ANYBODY and EVERYBODY who would like to start some type of legislation to stop this type of thing from happening to the citizens of the UNITED STATES OF AMERICA!!!!!

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Complaint author: Tina D.

Offender: BB&T

Country: USA
State: Virginia
City: Glen Allen
Phone: 8049687948

Category: Miscellaneous

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