Complaint information
  • Author: Thomas
  • Date: 05.24.2013
  • 0
 (Votes #: 0)
05.24.2013

Cricket Wireless

Cricket wireless has different plans for data usage, if you run out of data you are offered an option to buy more data and this this where the scam is. I used 100% of my data in my previous cycle, when my bill was paid yesterday my services were supposed to be refreshed, I checked my acct online this morning and it had showed I used 10% of my data when I hadn't even used my phone yet. I called their customer service to inquire about this, I didn't tell her about the 10% usage yet I only asked her to check my acct, she told me my bill was paid and my services were in fact refreshed. I then told her I checked my acct this morning and told her it showed I had used 10% of my data when I haven't used my phone yet, she then back peddled and said my acct was not refreshed yet, which is a lie because in the previous cycle I used 100% of my data and now it shows I used 10% of it? She had no answer except that my services would be refreshed sometime today and to call back tomorrow if this is still an issue. There is obviously a scam going on here as she couldn't explain why it showed I used 10% of my data they are trying to get us to buy more data by taking our data away with false usage, I am reporting them o the B.B.B. and I hope that anybody else having this problem joins me, I am sure a lot of people don't even check their data usage the day their cycle.


Thank You for reading of this Complaint / Review.
Complaint author: Thomas

Country: USA
State: California
City: San Diego
Address: Leap Wireless International, Inc. , 5887 Copley Drive
ZIP code: 92111
Phone: 8588826000, 8002742538
Site: www.mycricket.com

Category: Miscellaneous

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