Complaint information
  • Author: avia
  • Date: 05.10.2013
  • 0
 (Votes #: 0)

I ordered hair extension from this company 5 days ago. After reading sooo many bad reviews about the company I wanted to just cancel my order before I became a victim myself. The phone number on the site is real but I believe they only answer when they want to. I finally got through to a person and cancelled my order (or so I thought) two days ago. The representative stated that I must pay 5% for a cancellation fee (because i cancelled 24 hrs later) which I did and stated I will be receiving $76 and some change back to my account. I ask if there was any confirmation number and he stated my refund with the bank is my confirmation....a little pissed but I said Ok and ended the call. The VERY next day I get an email saying my order has been shipped already with some kind of tracking number...the number did not pull up with any shipping services in the US. Immediately I call the company back 4 times before someone picked up, held the line for 30 seconds while I'M saying HELLO and then they hang up. I call back the company and it just rings and rings (for 1min and 57seconds) so I hang up. I believe they have a system to recognize numbers and that's y they won't answer my calls anymore. I will continue to call them non-stop until I get a Rep today!

Thank You for reading of this Complaint / Review.
Complaint author: avia

Country: USA
State: AB
City: Edmonton
Address: 5208 149A Street NW
ZIP code: T6H 4W3
Phone: 7808007160, 7808000307, 8886694439, 4408081349887, 85221678062

Category: Miscellaneous

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