Complaint information
  • Author: Teresa
  • Date: 05.9.2013
  • 0
 (Votes #: 0)

Equinox and Sheridan Labs

I placed my order for the trial period of 14 days. I placed the order on line on April 26, 2013. On May 9th I noticed the hold on my account for $99.00. I called and told them that I have only had their product for 11 days, not 14. They said that the 14 days was from the date I ordered it April 26th 2013, and that they would cancel my account but they would NOT refund my money. After I got off the phone I looked at my calendar and saw that April 26th to May 9th was 14 days. In other words I WAS within the 14 days to cancel my order! They had actually charged my account for $99.00 on day 14. I called them back and they told me this time that I placed the order on the 25th of April. I DID do a screen shot of of my order on line and it says right on it, April 26th 2013. Also they never sent me an email confirmation of my order. Beware!!!!!!

Thank You for reading of this Complaint / Review.
Complaint author: Teresa

Country: USA
State: Utah
City: Bluffdale
Address: 14953 Heritagecrest Way, Suite C
ZIP code: 84065
Phone: 8773161904, 8778629839, 8778629835, 8775240272, 8775992652, 8773161904, 8773161859

Category: Miscellaneous

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